Category: Tech News
Ozonetel announces AI applications for contact centers, Unveils roadmap
March 8, 2018Ozonetel, pioneering cloud contact centre software provider in India, has announced its AI-driven contact centre solution. Its tools include natural language processing, voice bots, chatbots, and smart assistants. Chaitanya Chokkareddy, CIO, Ozonetel Communications states, “We are determined to take the contact centres…
How Machine Learning Tools Can Help Solve Organizational and Real-World Problems
February 27, 2018Artificial Intelligence is making an appearance in business computing today. Many IT departments are adopting machine learning technologies to help improve and automate processes to propel organizations forward. Having a solid understanding of what machine learning and robotic process automation (RPA) truly…